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Voca CIC Administrator's Guide Version 11.3 - AudioCodes
Notice
Introduction
Getting Started
Managing Contacts
Managing Departments
Flow Designer
Configuration
Adding a Voice Prompt
configuring-interaction-manager
Configuring Menu Settings
Configuring Routing
Defining Working Hours
Defining Events and Holidays
System Settings
Teams Presence Settings
Directory Synchronization
Email Setting Configuration
Hybrid Worker
Data Export
Pulling Tenant Data from VOCA CIC storage via API
Access Management
Dialplan Settings
Producing Reports
Actions
Call Dispositions
Appendix: DNIS Number for Operator Connect / Microsoft Calling Plan
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System Settings
System settings consists of the following:
■
Teams Presence Settings
■
Directory Synchronization
■
Email Settings
www.audiocodes.com